Refund policy

Please read this policy carefully before ordering. It explains exactly what we can and cannot refund.

Damaged on arrival

Report damage within 30 days of delivery to info@driveritz.com with your order number and a photo of the damage. If a photo cannot show the damage clearly, please send a short video.

  • Badly damaged: full refund or free replacement.
  • Partially damaged: partial refund or free replacement. Minor imperfections such as loose threads, slight wrinkles, or small scratches are not considered damage.
  • Shipping box only: wear or damage to the outer shipping box from international transit is not covered. Only damage to the product itself qualifies.

Incorrect or missing items

  • Wrong product received: full refund or free replacement.
  • Wrong color or size (product still functions): refund or free replacement. Please include a photo of what you received and, for size issues, a photo of the product being measured.
  • Missing part that does not affect function: partial refund, or we resend the missing part.
  • Missing part that stops the product working: we resend the product.
  • Missing accessories: we resend the accessories.

Order cancellation

Orders can be cancelled for a full refund any time before the warehouse processes them. After processing begins, cancellation is no longer possible.

Returns

We do not ask for returns in most damage or wrong-item cases; the photo evidence is enough. If a return is required, we will confirm this by email along with the return address. Please note:

  • Never ship a return before receiving our written approval and address. Unapproved returns cannot be matched to your order and cannot be refunded.
  • Approved returns must be shipped within 30 days of receiving the product.
  • International return shipping is slow and expensive, and packages are frequently lost or damaged on the way. For this reason we resolve most cases with a refund or replacement instead of a return.

What we cannot refund

  • Change of mind, or no longer wanting the product (see the exception for UK customers below).
  • Orders where the buyer selected the wrong item, color, or size at checkout.
  • Orders shipped to an incorrect or incomplete address provided at checkout.
  • Orders shown as delivered by tracking, without a sealed non-delivery confirmation from the local post office.
  • Packages refused, left unclaimed at the carrier, or returned or detained because the recipient did not complete customs requirements.
  • Delays or damage caused by events outside anyone's control (severe weather, strikes, war, epidemics, customs inspections, and similar).

UK customers: your legal cancellation right

If you are a consumer in the United Kingdom, the law gives you the right to cancel your order within 14 days of receiving it, for any reason. To use this right, email info@driveritz.com within 14 days of delivery. You are responsible for returning the unused product in its original packaging at your own cost, to the address we confirm by email, and we refund the purchase price once the return is on its way. This section exists because UK law requires it, and nothing in this policy reduces your statutory rights.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank or card issuer, the money typically appears within 3 to 10 business days.

Questions? Email info@driveritz.com with your order number.