Shipping policy

Where we ship

We ship to the United States and the United Kingdom. Every order ships free with full tracking.

  • United States: typically arrives 5 to 11 days after dispatch.
  • United Kingdom: typically arrives 4 to 9 days after dispatch.

You will receive a tracking number by email when your order ships, and you can follow it any time on our Track Order page.

Late or lost packages

Delivery estimates are typical, not guaranteed. If your order has no tracking updates or has not arrived within 45 days of dispatch (United States) or 60 days of dispatch (United Kingdom), contact us at info@driveritz.com and we will send a free replacement or issue a full refund.

Delays caused by events outside anyone's control (severe weather, strikes, war, epidemics, customs inspections, and similar) are not covered, but we will keep you informed if your order is affected.

Tracking says delivered, but nothing arrived

If tracking shows your order as delivered, we cannot refund or resend it on that basis alone. Please check around your home and with household members, then contact your local post office with your tracking number. Sometimes a package is marked delivered while it is being held at the local office. If the package truly was not delivered, ask the post office for a written non-delivery confirmation with an official seal and send it to us. With that confirmation, we will resend or refund your order.

Missed deliveries and unclaimed packages

Carriers attempt delivery 1 to 3 times depending on local practice. If delivery cannot be completed, the package is held at your local post office, typically for 3 to 7 days, and you will need to collect it yourself. If the package is not collected, it is returned to sender and may be lost in transit. Orders that are refused, left unclaimed, or returned for this reason are not eligible for a refund.

Delivery alerts

If tracking shows an alert such as incorrect or insufficient address, unknown recipient, refused, not collected in time, no safe delivery location, or uncleared customs, please contact your local carrier promptly to resolve it. Orders returned or discarded because these issues were not resolved by the recipient are not eligible for a refund.

Address accuracy

Please double-check your shipping address at checkout. We can correct an address before your order is dispatched. Once a package ships, we cannot reroute it, and orders lost because the address provided was incorrect or incomplete are not eligible for a refund.

Changes and cancellations

You can change or cancel your order for a full refund any time before it is processed by the warehouse. Once processing begins, the order can no longer be intercepted, and our Returns and Refund Policy applies after delivery.

Customs, duties, and taxes

Any customs charges that arise are the recipient's responsibility, and packages detained because the recipient did not complete customs requirements are not eligible for a refund. At our order values, customs charges for US and UK orders are rare.

Questions? Email info@driveritz.com.